Client Operations Lead
Fully remote / Salt Lake City hybrid · ICHRA Operations · Reports to VP of Operations
Oversee day-to-day operations for the ICHRA service team, driving accountability, operational clarity, and high-quality support across enrollments, payments, autopay, onboarding, and ongoing client service.
- Lead ICHRA team operations and own team outcomes.
- Resolve escalations through follow-up, deadline management, and proactive communication.
- Build workflows, SOPs, process documentation, trackers, dashboards, and KPI visibility.
- Partner with leadership, service, sales/quoting, licensing, carrier partners, platforms, and internal stakeholders.
View qualifications and success profile
- Experience leading or coordinating operations, service, account management, or benefits support.
- Strong organization, communication, documentation, and accountability coaching skills.
- Experience with workflows, SOPs, CRM/case-management tools, and systems-heavy environments.
- Health insurance, employee benefits, ICHRA, ACA, or related service operations preferred.
Renewal Coordinator
Full-time office role · Broker team support
Support broker teams by performing high-level administrative renewal work that protects GBS Benefits’ reputation, client experience, and operational excellence.
- Manage renewals of employer-based employee benefit packages.
- Request carrier information including bills, censuses, rates, and summaries.
- Ensure plans and carriers are quoted and accurately displayed on client spreadsheets.
- Communicate renewal decisions, complete group applications, submit termination letters, and document notes in BenefitPoint and Monday.com.
View qualifications and success profile
- Driven, high-energy, service-oriented, mature, professional, collaborative, and flexible.
- Strong follow-up, relationship management, project planning, prioritization, and deadline ownership.
- Proficient with PC, MS Office, internet, written and spoken English.
- Consistent commitment to attendance, confidentiality, ethics, inclusion, and respectful collaboration.
Digital Marketing Specialist
Hybrid · Marketing team · Full-time
Own and advance GBS Benefits’ digital presence across channels, supporting growth, brand strength, sales enablement, client teams, and measurable digital performance.
- Plan, execute, and optimize email, web, paid, and organic digital campaigns.
- Manage email marketing, journeys, segmentation, website content, lead generation, and optimization.
- Track digital performance, run A/B testing, analyze ROI, and translate data into recommendations.
- Partner with Social Media, Sales, Client Services, Leadership, and Marketing leadership.
View qualifications and success profile
- 3–7+ years of digital marketing experience; B2B preferred.
- Hands-on email marketing platform, CMS, analytics, SEMRush, and ActiveCampaign experience.
- Strategic and execution-oriented, organized, proactive, collaborative, and clear in communication.
- Typical schedule is 8am–5pm Monday through Friday with hybrid flexibility.
Carrier Operations Coordinator
Hybrid · Small Employer · Full-time · Non-exempt
Coordinate internal carrier-related processes including licensing, commissions, materials library, employee training, and access so carrier information is accurate and accessible.
- Maintain broker and agency appointments, licensing, ExamFX access, and employee carrier portal access.
- Maintain a comprehensive library of carrier rules, guidelines, updates, materials, and internal documentation.
- Support Sales and Operations teams with accurate carrier information and documentation.
- Research new carriers and state-specific insurance rules to support onboarding and expansion.
View qualifications and success profile
- Highly organized, detail-oriented, customer-service minded, and collaborative.
- Utah Life, Accident & Health license required or ability to obtain within a defined timeframe.
- Bachelor’s degree in business or related field preferred; 2–5 years employee benefits experience preferred.
- Technically savvy and proficient in Windows 11 and Microsoft Office applications.
